Business Analytics

Veritas HHS partners with health and human services agencies to develop data-driven solutions that optimize outcomes. Our analytics team conducts in-depth analyses before recommending improvements, selecting the right tools for each project's unique needs. We leverage industry-leading platforms including SAS, Tableau, and Python, among others.

What Our Analytics Team Delivers

• Predictive Analytics: We deployed a predictive analytics model that scores cases where proactive contact is likely to improve payment outcomes. Case managers receive monthly rankings and take targeted actions on their highest-priority cases. This approach has demonstrated a statistically valid improvement in child support collections from targeted cases.

• Research and Case Management Innovation: Our analysts conduct ongoing research to identify patterns that inform case management strategies, often leading to new and improved methods. When warranted, we develop statistically sound pilots to evaluate new approaches before broader implementation.

• End-User Productivity Tools: We develop internal tools — including productivity trackers, outcome trackers, and business automation solutions — that target inefficient processes and improve day-to-day operations.

• Performance Dashboards: We develop dashboards across all child support contracts to give executives, managers, and frontline employees real-time visibility into operations. Key metrics include federal performance standards, contract-specific standards, customer service approval rates, and call center statistics.​​