Services
Veritas HHS is a government services provider for health and human services agencies. Our current portfolio focuses on child support operations, but also includes consulting services in the areas of business process engineering and business analytics.
Program Operations
Outsourced operation of local child support agencies. Specializing in child support services, Veritas HHS has become the premier contracted operator of local child support agencies. With deep program expertise and a laser-focus on performance, Veritas HHS has an unbroken record of success in improving program outcomes in local operations. Veritas HHS currently operates 21 local child support offices in three states, successfully serving over 200,000 cases.
A bedrock value of Veritas HHS is responsive customer service and each of our offices embeds this value in its ongoing service delivery. Bolstered by our advanced technology and intensive training, our staff interact with customers with sensitivity and empathy. They provide information promptly and accurately consistent with our objective standards of performance.
Underlying our operational success is the programmatic commitment of our owner/executives and their deep engagement in program operations. Our executives pay close attention and show up regularly to ensure staff are motivated and achieving their best possible performance levels.
Operation of state-wide voluntary paternity acknowledgment programs. Veritas HHS operates state-wide voluntary acknowledgment programs in two states. Working closely with local hospital staff and state vital statistics agencies, Veritas HHS helps unmarried parents establish the critical legal link between the father and child through the voluntary acknowledgment process. Veritas HHS has been remarkably successful, helping these two states achieve voluntary paternity acknowledgment rates of 75-80 percent. High rates in this range result in huge benefits for children and their families. They also help states maximize their performance and avoid penalties on the federal paternity establishment measure.
Operations Consulting
Veritas HHS draws on a long history of program expertise and understanding of best practices to help managers develop creative solutions to real-life program challenges. Our consulting portfolio encompasses management assessments, organizational analyses, and business process reengineering studies in multiple states and across a range of health and human services programs.
Our approach to consulting is uniquely informed by our own deep operational experience. It gives us practical knowledge of what works. It also infuses our recommendations with a practicality and effectiveness that has led to a high rate of adoption.
Business Intelligence
As health and human services programs become more data-driven, Veritas HHS assists agencies develop systems and tools to help manage resources more effectively. In multiple states, we have assisted child support management devise dashboards and tailored reports that they have deployed to guide their programs and improve performance. We have also advised on optimizing new analytical resources such as data warehouses and analytical software. We provide practical help in using data to manage operations, whether through sophisticated methods such as predictive analytics or simple caseworker tools.​​​
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